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IDProjectCategoryView StatusLast Update
0001917T99X171.00 SKB EagleSW Issuepublic2024-05-09 11:02
Reporter(ALTech) JunGyu Kim Assigned To(SW) Kinbay Wu Due Date2024-04-10 10:00
PrioritynormalSeveritys4-minorReproducibilityalways
Status closedResolutionfixed 
Summary0001917: [ATV12] APP crash occurs after Netflix memory increases when Sleep-Netflix key Wakeup Aging
DescriptionHi Kinbay,

SKB's QA was reported that APP crash occurs after Netflix memory increases when Sleep-Netflix key Wakeup Aging
https://jira.skbroadband.com/browse/BPM-31007

Reproduce step :
1. Go to sleep mode (active standby)
2. Wait 10 seconds and go to wake up mode with press Netflix key of RCU
3. Repeat for 24 hours

They already know we can not build Netflix apk but SKB wants that there anything the manufacturer can fix or possible to request improvements from Netflix.
Please check this issue.

Thank you.
Kim
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Activities

(ALTech) JunGyu Kim

2024-04-05 09:15

developer  

image.png (45,403 bytes)   
image.png (45,403 bytes)   

(ALTech) JunGyu Kim

2024-04-11 13:22

developer   ~0015410

Hi Kinbay,

Please update the progress of this issue.

Thank you.
Kim

(ALTech) Younkwang Jung

2024-04-15 17:52

developer   ~0015451

Hi Kinbay

SKB is requesting an update on the progress.

- Please report this issue to Netflix.
- Please also check if FXN's other netflix projects have these similar issues

Thank you
YK.Jung

(ALTech) Younkwang Jung

2024-04-18 08:31

developer   ~0015478

Hi Kinbay

Please update the progress

Thank you
YK.Jung

(ALTech) Younkwang Jung

2024-04-19 09:47

developer   ~0015498

Hi Kinbay

Please update the progress

Thank you
YK.Jung

(ALTech) Younkwang Jung

2024-04-22 12:31

developer   ~0015516

Last edited: 2024-04-22 12:32

View 2 revisions

Hi Kinbay

I have to report the progress on this issue to SKB within 2 hours.
Please update the progress

Thank you
YK.Jung

(SW) Kerwin Chen

2024-04-22 15:05

developer   ~0015518

Hi YK,

Fii doesn't have the same issue on other project because of different SoC and code base.
We also checked with AML Taiwan, AML said there is no other report such kind of issue.
Thank you!

(ALTech) Younkwang Jung

2024-04-23 08:25

developer   ~0015521

Hi Kerwin

At yesterday's meeting, I reported to SKB with only the content. (#15518)

This issue was created on 4/5 and there was no progress,
so I asked that fxn report it to netflix on 4/15.
But there was no update on the progress until yesterday.
Please let me know why this is happening and what the problem is.

and Is this issue currently reported on netflix?

FYI, INTEK is already in discussion with netflix on this issue
I think netflix has also started to be aware of this issue.

Please update the progress by 4/25.

Thank you
YK.Jung

(SW) Kerwin Chen

2024-04-23 09:17

developer   ~0015523

Hi YK,

Fii can create Ticket on Netflix portal site for certification issues.
But we never create or discuss field issues with Netflix, it should belong to SoC vendor.
If ALT need Fii to create Ticket on Netflix portal, please provide detail information such as APP version, reproduce steps..etc
Thank you!

(ALTech) Younkwang Jung

2024-04-23 10:44

developer   ~0015525

Hi Kerwin

APP version is
=================================================
    [NO-JIRA] Update Netflix Apk 10.3.0-1930
=================================================

reproduce steps is
It is in the description of this mantis.

Thank you
YK.Jung

(SW) Kerwin Chen

2024-04-23 11:36

developer   ~0015526

image-2.png (144,566 bytes)   
image-2.png (144,566 bytes)   

(ALTech) Younkwang Jung

2024-04-29 12:09

developer   ~0015596

Hi Kerwin

Please let me know if there is any update from netflix.

Thank you
YK.Jung

(SW) Kerwin Chen

2024-04-29 13:51

developer   ~0015599

Hi YK,

Currently, no updates from Netflix.
image-3.png (101,861 bytes)   
image-3.png (101,861 bytes)   

(ALTech) JunGyu Kim

2024-05-09 11:02

developer   ~0015730

Hi Kerwin,

I have received from SKB's QA, This issue is not occurring on FW 15.542.42.
So I close this issue.

I will let you know if any further questions regarding this issue.
Thank you for support.
Kim

Issue History

Date Modified Username Field Change
2024-04-05 09:15 (ALTech) JunGyu Kim New Issue
2024-04-05 09:15 (ALTech) JunGyu Kim Status new => assigned
2024-04-05 09:15 (ALTech) JunGyu Kim Assigned To => (SW) Kinbay Wu
2024-04-05 09:15 (ALTech) JunGyu Kim File Added: image.png
2024-04-05 09:15 (ALTech) JunGyu Kim Issue Monitored: (ALTech) SY Yoon
2024-04-05 09:15 (ALTech) JunGyu Kim Issue Monitored: (ALTech) Younkwang Jung
2024-04-05 09:15 (ALTech) JunGyu Kim Issue Monitored: (ALTech) Wooshin Kang
2024-04-05 09:15 (ALTech) JunGyu Kim Issue Monitored: (ALTech) Sangmin Choi
2024-04-11 13:22 (ALTech) JunGyu Kim Note Added: 0015410
2024-04-15 17:52 (ALTech) Younkwang Jung Note Added: 0015451
2024-04-18 08:31 (ALTech) Younkwang Jung Note Added: 0015478
2024-04-19 09:47 (ALTech) Younkwang Jung Note Added: 0015498
2024-04-22 12:31 (ALTech) Younkwang Jung Note Added: 0015516
2024-04-22 12:32 (ALTech) Younkwang Jung Note Edited: 0015516 View Revisions
2024-04-22 15:05 (SW) Kerwin Chen Note Added: 0015518
2024-04-23 08:25 (ALTech) Younkwang Jung Note Added: 0015521
2024-04-23 08:54 (ALTech) SY Yoon Issue Monitored: (SW) Kerwin Chen
2024-04-23 08:54 (ALTech) SY Yoon Issue Monitored: (PM) Cato Chang
2024-04-23 09:17 (SW) Kerwin Chen Note Added: 0015523
2024-04-23 10:44 (ALTech) Younkwang Jung Note Added: 0015525
2024-04-23 11:36 (SW) Kerwin Chen Note Added: 0015526
2024-04-23 11:36 (SW) Kerwin Chen File Added: image-2.png
2024-04-29 12:09 (ALTech) Younkwang Jung Note Added: 0015596
2024-04-29 13:51 (SW) Kerwin Chen Note Added: 0015599
2024-04-29 13:51 (SW) Kerwin Chen File Added: image-3.png
2024-05-09 11:02 (ALTech) JunGyu Kim Status assigned => closed
2024-05-09 11:02 (ALTech) JunGyu Kim Resolution open => fixed
2024-05-09 11:02 (ALTech) JunGyu Kim Note Added: 0015730